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įor other plan levels, the support phone number will appear in the contact support widget after you enter your support request during our phone support operating hours. The phone number is listed in your ShipStation account's Help menu. The chat widget also provides an option to email support if that is your preference or if chat is unavailable.įor Enterprise and High Volume plans, call between 8 am and 8 pm CST. Just click the Contact Us button at the bottom of any help center page. The support request web form is always available, whether you are logged into the help center or not. One of our agents will respond via email shortly. Submit a ticket by filling out our online support form. Once in the help center, go to the chat widget in the lower right corner of the page. For all other accounts, this will direct you to the help center and automatically log you in. In ShipStation, go to the Help menu and choose Get Help.įor certain accounts, this will open the chat widget right in the app. You can see full list below.Our chat widget is available to all users on any plan type. TrackingMore supports parcel tracking for over 1000 carriers worldwide, including USPS, UPS, FedEx, DHL, China Post tracking, China EMS tracking, Aramex tracking, DPD, TNT, Royal Mail, Parcelforce, Canada Post, OnTrac, Blue Dart and so on. We will not collect private information about your store and customers without your permission.Ĭlick to learn more about our Privacy Policy. Our live chat is powered by Crisp, it is disabled by default. Need help? Don’t hesitate to contact us via live chat or email our world-class support team is always glad to help you.Īlso, you can get more information and detailed tutorials on the TrackingMore help center.
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